[lorenzsell]

My Facebook account got hacked last year and it was a nightmare. They got access to my ad account and racked up $4k worth of charges.

And, somehow they were able to get into my account over and over again. I’m super technical and careful about these things. Even after changing all my passwords and resetting everything, multiple times, the hacker was able to steal my account.

After being locked out for several days, I finally managed to reclaim access to my account through an old reset email that I found.

I changed my account email address and that finally stopped the hacking.

The worst part is that Facebook support completely denied that my account was hacked and refused to refund the ad spend.

It was so obvious that I had been hacked. You could see the spammy ads and the sketchy email addresses that had been added to my ad manager account.

I tried everything and Facebook told me that there was nothing suspicious.

I finally went through my LinkedIn network and found someone who works there and they helped me get the issue resolved.

Horrible experience.

[nlh]

Sorry you had to deal with that :(

> I changed my account email address and that finally stopped the hacking

Sounds like perhaps they had actually compromised your email (and were covering tracks) and using that as the vector into your Facebook account?

[SN76477]

Meanwhile, hundreds of honest people have their Facebook accounts banned regularly. And banned for what seems like no reason, without a solution to renew.

[godelski]

I'm a bit confused, did they gain access and then add a recovery email which was how they regained access or was your email compromised and they got in through a recovery address. Either way, clearly you weren't the one submitting those ads.

I actually routinely get gmail spam that is trivially identifiable as spam. Such that a naive bayes could detect it. But what's interesting is the original emails have over 18k words in them. They're hidden though unless you look at the original. Otherwise just an image.