[shash7]

Technically speaking, Stripe has nothing to do with this(since they are the middle man). I'll telling you this because I recently won 2 chargebacks against amex bank.

In the appeal process, Stripe will give you a rating of how likely you are to win this dispute.

Ignore this rating.

When disputing, you need to provide solid evidence of:

- Whether said customer read tos

- Login logs with ip addresses

- Terms and service

- Communications(emails, chat logs, etc)

- A simple brief on your business and why this chargeback was in error(I do this)

This will 90% of the time make you win the chargeback.

However in the longer run, I've found you're better off focusing on avoiding suspect users. Here's another article on how you can avoid them:

https://operational.co/articles/how-to-get-high-quality-user...