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conkeisterdoor | 1 year ago

I'm not sure, but I sure am not renewing my subscription either. I stream on a PC, and I have not once been able to watch a Disney+ show at any resolution higher than 720p, despite following all of their troubleshooting steps. They "scan your system and connection to determine the best resolution" (paraphrase), and don't allow you to choose the resolution. After talking to their support half a dozen times and escalating my request, I have seen no improvement. I'm convinced it's deliberate.

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hysan|1 year ago

Of course it’s deliberate. Streaming high quality content is expensive and there is very little incentive for them to allow that given their main draw isn’t the streaming service, but the unique content library they have.

relyks|1 year ago

Most streaming services through web browsers do not allow streaming greater than 720p unless you install a separate desktop app with heavy DRM protection. They do not want people ripping the 4K feed for piracy. I wish there was a way to emulate the hardware decryption on streaming devices

jimcsharp|1 year ago

Very clever. Keep the highest quality files out of the hands of those grubby pirates. Then the customers will have no choice but to subscribe so they can watch the content in 720p.

conkeisterdoor|1 year ago

That certainly makes sense. But Disney+ has a desktop app, and I tried downloading and using that, but still never got resolution greater than 720p. I wish they would at least fix their app so PC users could stream in HD without feeling the need to rely on piracy.