[techsupporter]

> ...a 30 minute back and forth for partial credit for missing food when they used to just issue you a full refund in 30 seconds.

Back when I regularly had to go to an office, my coworkers and I tried out a bunch of the delivery services. The one we settled on was Bite Squad because they apparently paid their drivers as actual employees[0], so an hourly wage and benefits, and had actual performance standards. If an item was left off, Bite Squad would dispatch a driver to go get it and bring it to us.

All of the contractor-based services would just refund for food and be done with it. The problem is, that isn't what we wanted. If we'd wanted money instead of food, we wouldn't have ordered. The service expects us to do the management of additional attempts instead of it being part of their service.

Ever since Bite Squad left Seattle, and especially now that I don't have to go to an office more than once or twice a month, I've not bothered with the food delivery apps.

0 - This was pre-pandemic, before Bite Squad "overhauled" their business model.