Does anyone works at Amazon? My money was stollen in the marketplace

[xcubic]

I bought something though the amazon.de's marketplace a while ago.

After not receiving the package, I contacted the seller who told me they would send another one.

After some back and forth, through the Amazon messaging system, they stopped responding.

I contacted Amazon's support who told me they won't do anything about it because it's been 90 days. The reply I got was basically: "This rarely happens in our marketplace. Knowing this is the exception, I hope you (me) are ok with it."

The order was ~70€. It's not about the amount, but about the fact that Amazon allows theft to happen without providing any proper support and hide behind a 90-day rule.

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So, is there anyone around here that works at Amazon that could help me out?

Or maybe someone who went through the same thing and has some advice on how to proceed?

[byoung2]

Not sure what payment method you used, but you might try pursuing a claim with the payment company. Credit cards can usually do disputes within 6 months.

[xcubic]

This is not a bad idea but the payment was done through Revolut.

I tried, we'll see what happens.

[solardev]

Is there a consumer protection agency in your country? Or a similar regulator?

Or the equivalent of small claims court?

If I were you, I'd never order anything off the internet without credit card chargeback protection. Especially from a random marketplace. Amazon's marketplace is full of counterfeits and such.