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gregcohn | 1 year ago

Anyone who has kids has to answer the phone from strangers routinely. School staff and camp counselors are routinely using their own cell phones these days to communicate with parents.

Doing it the opposite way - tying all outbound school/camp calls to a single callerID - risks blending the important with the automated reminders. LAUSD abuses their automated calling system to the extent that my wife and I have both screened calls from the front office involving an injured child, more than once.

The real issue here is getting to the root cause, which is carriers and their intermediary aggregators having incentives to carry large volumes of spam.

In a number of markets, operators have increased the cost of SMS messages to deter spam, only to find a massive increase in traffic pumping fraud that mysteriously appears in the system of trusted intermediaries. Everyone's making a goddamn fortune off it, and no one actually cares to fix it.

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