[lm411]

They did mail me SIM cards, three times, for three different numbers each time.

Their system didn't work when setting them up, and I had two different support operators tell me that my only option was to drive to Cranbrook. In the middle of winter. This is a drive that involves 3 mountain passes.

[cperciva]

Ok, that's unfortunate, but clearly a technical problem rather than a policy problem. What would you have them do, keep mailing new SIM cards when they have no idea why they're not working?