[g00gler]

You’re both right! Nuance is important :).

This is an interesting thought, assuming a call center employee is paid $35k, total cost of employment being $70k, you could hire 14.25 employees for every million dollars.

If every Concast exec got paid a paltry $5M (lowest paid exec salary), they’d be able to hire around 975 more CS reps.

They have 13.6 million subscribers, so they’d increase the number of support reps by 0.000071691176471 per customer.

My thought was maybe they could reduce their marketing budget but it seems their business has shrunken by ~50% in the past 10 years.

https://www1.salary.com/COMCAST-CORP-Executive-Salaries.html

https://www.statista.com/statistics/497279/comcast-number-vi...

[jerf]

Most people who just knee-jerk that the problem is excessive executive pay have not worked the math. This math is typical of all the businesses I've ever worked the math for. It may sound good to say "take all the executive pay" and "turn it into customer support"/"pay it to all the employees"/"drop the price of the service"/etc., but if you actually work the math typically it turns out you're trying to put out a forest fire with a cup of water. Such high pay may be problems for other reasons but it is not the root problem for very many large companies, if it is for any.