[gdp]

Makes a fairly interesting point that seems obvious once you've read it, but which we actually don't have embedded as an assumption - that the level of user trust placed in us as developers is not matched by the level of care and responsibility which we actually feel when that trust is placed in us. Definitely some food for thought, and I think we need to take the entire issue much more seriously rather than just slapping anything together and forgetting about it.

[huggyface]

What is the interesting point? That users should place a foolhardy, ridiculous level of trust in developers and processes that they don't know and have no insight into?

[deelowe]

I don't know what it takes to build a lot of things, but I trust that the engineers will do a good job. I see no difference with software.

I've always found it odd that SWEs can harbor this type of opinion. That is, "it's the user's fault for trusting me/us." when every other engineering discipline would consider such a stance insane. All other disciplines would place responsibility directly on the engineering team. Whether a plane falls out of sky, a car explodes when rear ended, a bridge collapses, a chemical causes cancer, or an oven electrocutes the user, in all cases we'd point the finger at the engineers (or company that performed said engineering) and demand an explanation. I see no difference here.

Full disclosure: This is coming from someone who was originally studying to be a ChemE before switching to comp-sci.