Not sure if you'll take it as reassuring, or alarming, but having worked with a few PBMs on the insurer side ES was the most tech-competent. Worst probably being CVS Caremark.
My experience with ES in the 2010s is that they ran a very barebones staff so the people keeping the lights on were quite good and some of the best among my Fortune 500 clients. I had the pleasure of training their staff on my stack expertise as they did not want me to just do the work, they wanted to make sure they were experts at the end as well so they could support and evolve the stack overtime.
rancar2|1 year ago