[brianjkim21]

PMs and Execs are pushing devs to do docs classification and extract data from text ("see I can do it on chatGPT!") so they're using Taylor (trytaylor.ai) to build production grade text pipelines ;)

In all seriousness, customer support was the first but the least impactful area for LLMs. Currently, LLMs are primarily used for developer efficiency and for info retrieval.