[ks1723]

I found it quite interesting, that crowdstrike actually exclude a bunch of services explicitly. They also basically say, don’t use, if it needs to be reliable. I don’t know if this is standard for software, but for me this was quite surprising.

From crowdstrike terms and services [1]: […] THERE IS NO WARRANTY THAT THE OFFERINGS OR CROWDSTRIKE TOOLS WILL BE ERROR FREE, OR THAT THEY WILL OPERATE WITHOUT INTERRUPTION OR WILL FULFILL ANY OF CUSTOMER’S PARTICULAR PURPOSES OR NEEDS. THE OFFERINGS AND CROWDSTRIKE TOOLS ARE NOT FAULT-TOLERANT AND ARE NOT DESIGNED OR INTENDED FOR USE IN ANY HAZARDOUS ENVIRONMENT REQUIRING FAIL-SAFE PERFORMANCE OR OPERATION. NEITHER THE OFFERINGS NOR CROWDSTRIKE TOOLS ARE FOR USE IN THE OPERATION OF AIRCRAFT NAVIGATION, NUCLEAR FACILITIES, COMMUNICATION SYSTEMS, WEAPONS SYSTEMS, DIRECT OR INDIRECT LIFE-SUPPORT SYSTEMS, AIR TRAFFIC CONTROL, OR ANY APPLICATION OR INSTALLATION WHERE FAILURE COULD RESULT IN DEATH, SEVERE PHYSICAL INJURY, OR PROPERTY DAMAGE. Customer agrees that it is Customer’s responsibility to ensure safe use of an Offering and the CrowdStrike Tools in such applications and installations. CROWDSTRIKE DOES NOT WARRANT ANY THIRD PARTY PRODUCTS OR SERVICES.

[1] section 8.6 of https://www.crowdstrike.com/terms-conditions/

[objclxt]

> I don’t know if this is standard for software

This is pretty standard. There is almost identical language in the Windows and macOS EULAs, for example.

[ale42]

Same for datasheets of most electronic components. The manufacturers don't want the responsibility to avoid possible multi-million lawsuits.

[SoftTalker]

So how does it get installed on all the endpoints in 911 dispatch centers?

[awad]

Usually the largest of companies will have their own customized T&Cs governed in their Master Services Agreement (MSA) which are often very modified versions of these publicly available ones

[sidewndr46]

My experience has been better legal counsel has the relevant terms struck before the deal is signed. In this case it would have been the terms around Aircraft and aviation

[jojobas]

There often are limits to how much your can disclaim in your T&C. If under the same terms you cause damages deliberately you'll be held liable, and obvious gross negligence can be a factor as well.

There are often 3 opinions between any 2 lawyers so we have a chance to learn the outcome many months and millions of dollars later.