If you’re not pushing code/changes the likelihood of incidents is significantly less. Also, not having a few enterprise contracts that make up most of the revenue, helps ease customer support load.
Do you know what a typical enterprise contract for a nice tool like this could go for? I have an open source saas tool in a different niche but so far the biggest contract I have is 500$ per month and that's for companies who need a lot of customisations, a very white glove service and a few days o work to morph the tool onto exactly what it is they want (typically via plugin so changes are easily manageable). One one hand it feels great to charge 500$ per month but then you sometime see numbers from companies like gitlab who are able to charge 100x that or even more, it's very hard to know how much to charge for something in the b2b sass space and I have that feeling that 1 large enterprise customer is the only thing you need in some spaces to sustain a company of 1 or even 2 that are not aiming for unicorn level
For any enterprise customer, I would recommend to increase their annual fees by two times the rate of inflation (or more if you like). Also: Ask yourself if you can afford to lose some customers during this process.
GitLabs pricing is hilariously, insanely, astronomically high. I'd love to move our org off BitBucket the GitLab, but it's just absolutely not possible, given their pricing.
mickael-kerjean|1 year ago
throwaway2037|1 year ago
dflock|1 year ago