[timqin]

Got it. I just checked and don't see it on Roame live search.

80K points booked via AA and including JAL leg to Tokyo, sounds like a JAL First Class from SFO to Tokyo saver fare with an Alaska domestic leg thrown in.

If that is the case, it could be that the flight was booked or in someone's cart in between your search and going to the website. Japan routes are extremely popular right now.

Please let me know if you run into this again.

[splonk]

I had similar issues with SFO-LHR on August 14th, and the issue (probably) was that the result had mixed cabins (business SFO-LAX, economy LAX-LHR), and the airline site (Qantas) didn't obviously display the same result. Probably it would have if I'd finessed the search on Qantas bit more, but I don't think your target novice user would figure it out.

As a side note, I despise seeing mixed cabin results for routes like that when I'm searching for business/first, where it's one hour in business and then 10 hours in economy. As far as I'm concerned that's an economy flight, or "economy mixed" at best. I know this is a standard practice for travel sites, this is just my particular hobbyhorse to rant about when searching for points flights. I'm guessing the "premium" slider somehow is supposed to deal with that since bumping it up removes that route from the search results, but the intended use of that slider is pretty nonobvious to me.

[timqin]

Yea, I've noticed that airlines categorize mixed cabins differently.

Appreciate the feedback. We need to add a tooltip to the premium percentage slider.