[throwaway290232]

> CrowdStrike followed up with Delta on the offer for onsite support and was told that the onsite resources were not needed

> Even though Microsoft's software had not caused the CrowdStrike incident, Microsoft immediately jumped in and offered to assist Delta at no charge following the July 19 outage," the letter said. "Each day that followed from July 19 through July 23, Microsoft employees repeated their offers to help Delta. Each time, Delta turned down Microsoft's offers to help, even though Microsoft would not have charged Delta for this assistance

Two vendors offer you free on-site help, during the biggest outage in history, and you turn it down?

This isn't the CIA, it's Delta Airlines. Bring those overpriced security monkeys in, make em sign an NDA, and have them sit there and watch you type.

To not do that... even if they were useless... I can't find a justification ....... other than being able to later claim it wasn't Delta's fault it was down so long, and nobody having evidence to the contrary.