[jinen83]

Quick update:

seems one additional user was added and that payment failed due to credit card expired. This made them downgrade the plan for about 80+ users in our account. It is their policy.

It seems egregious to me. What are your thoughts?

[JayDustheadz]

Could you share how exactly did it affect you? Also, can't you re-initiate the payment collection and go back to the previous plan?