[PickledJesus]

3.1: A skilled person does, but it's still easy to get led down the garden path, even for very skilled engineers, especially when something is urgent, or at least "urgent"

4: Stakeholders really like chat, and it's a constant battle to make them go through the motions to report things properly. Why wouldn't they like it, it puts the burden onto you rather than them. It's often a tricky balance to strike, depending on the organisation, they can often be more important than you.