[whb101]

> See, when you build an education product, you’re competing against two massive institutions: the formal education system (schools, colleges, state universities, etc.), and the laws and cultural expectations around that system.

What you’re competing against is the natural tension between these things and the demands of the market.

You get a good sense of this after 5 years at a math tutoring startup that’s always grappling with the dual expectation that you give the kid the answer quickly (“the customer is always right”) vs. you patiently sit with them until they learn (the goal of formal education).