[OldOneEye]

About this topic I'm going to say that at my company we had to choose a managed solution for logs, and there were several contenders. I strongly wanted to use the service offered by Elastic, the company, as we were already managing a lot of biggish clusters and we thought that going with the company behind it would be the best thing to do.

But they made it very difficult to try it out at scale (we generate quite a lot of logs) and at one point they only wanted to talk to the CTO instead of the persons in charge of the PoCs.

That move made them untrustable to me, and they were disqualified from the process. If they wanted to compete on selling the solution to non-technical people that told us all we needed to know about them and how support would be. We ended up choosing managed Opensearch by AWS, which was a shitshow in several fronts. I wish we had given Loki a bigger chance at that time. We've ended up migrating to it anyway.