[spk_]

There's something odd about the pricing in the invoice, I assume you are doing per second billing? I ran a test instance for a few mins and this is what I see in the invoice:

CPU Usage - Intel Xeon v3 1.5333 hours $0.044467 Storage Usage - NVMe 3.3333 hours $0.000333 Public IP Address 0.4000 hours $0.002200

The price seems to be ok but the units are way off.

[oblivuslimited]

Hey there,

1. That’s interesting and it shouldn’t happen. I just tested it myself and was able to connect via both VNC and Terminal at the same time. I’ll check with the team to see if there’s an issue. 2. We don’t impose any physical firewalls on the VMs, but you can set up a virtual firewall of your choice and limit IP access. 3. We try to avoid storing any critical customer information. Public key authentication is possible, but you’ll need to share your key each time on the deployment page. We’ll explore ways to save the key securely! 4. It is possible to create images. This was automated before, but we recently had to switch to a manual process due to changes in our hypervisor software. If you reach out to support, they can create images from your VM and attach them to your billing profile, usually within a day. 5. This is a feature we don’t currently have, but it’s definitely something we’ll consider adding to our roadmap!

Regarding pricing: Every resource is billed on a per-minute basis. For instance, if you have 100GB of storage, the system will record 100 minutes of NVMe usage every minute. The same applies to vCPUs and GPUs. I hope that clarifies things, but if you need further details please feel free to ask.

Thanks a lot for the feedback, really appreciate it! We’ve gone ahead and applied the remaining credits to your account.