[throwaway4233]

One of the restuarant chains mentioned in the author's post (Social), is an extremely crowded pub during the night and for the rest of the time, a place where freelancers or remote workers come in to work and socialize. At least that was the case in Bengaluru,India before Covid.

I would say that from the restuarant's point of view, having the order-from-app experience works out since the freelancers can order via their laptops whenever they want, without having to flag down a waiter. And during rush hours, tables could order what they want without having to spot and call a waiter among a very drunk dancing crowd.