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tomalaci | 1 year ago

It is ZD4Fbyed6fzoUcmi.

I just treat those as another password input that I save in my password manager (e.g. Bitwarden).

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Strom|1 year ago

Such answers are weak when verified by customer support. An attcker can try saying oh I just entered a bunch of random letters, I didn’t think I’d need to remember it and an unsuspecting non—security-expert customer service rep confirms the answer as accurate.

db48x|1 year ago

Yep, you pretty much have to enter a name when the question asks for a name. Doesn't actually have to be your mother's maiden name or whatever though.

M95D|1 year ago

There are no more "customer service reps". It's only bots everywhere.

dawnerd|1 year ago

Sad part is they're stored often plain text and agents can read and even sometimes use their own judgement so a little social engineering acting like a confused older customer could be an easy bypass - especially if the agent sees it as a keyboard mash.

I till use random security questions though, better than the alternative.

One time I was trying to set up a security question and it kept saying the info doesn't match their records and it seemed they were actually validating against public records. How friggin stupid.

notfed|1 year ago

I do this. And once I had a customer support agent ask for it. The conversation went like this:

Agent: "I'll need to ask for a few details first. What was your first pet's name?"

Me: "ZD4Fbyed6fzoUcmi"

Agent: "Thank you."