[yashap]

Ah fair, definitely a very different environment than what I’ve worked in! Have only worked on SaaS, where all forms of testing (automated and manual) are a thing we do internally, without customer involvement. We’ll do things like turn features on/off for customers, have them provide feedback, but that’s more product feedback than them being part of the testing/QA process.

I have worked on software where individual customers pay millions for it, but not billions, and it’s also not a physical thing that can literally crash into earth or fly off into space if something goes wrong!