[jabbany]

> But if you go to a shitty concert, you don't get your money back. If you buy a shitty album, you can't get your money back. And you can't get the band to "make it better" for you.

The difference is whether "shitty" is subjective or actually defective.

Like, if you don't like the music, that's on you, someone else might like it.

And, I've certainly been to concerts / movies / events where there have been "experience-breaking" technical difficulties and they've (partially or fully) refunded the tickets.