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ned_at_codomain | 1 year ago
But human behavior change is hard and expensive. For the most part, it's just easier to give the customer what they're asking for / what they expect, even when you know they're wrong.
When you're trying to push an enterprise deal over the finish line, this is often just not a good enough reason to introduce friction with your buying committee.
And if you have to support SAML for one stubborn customer eventually, you might as well support SAML for all customers that really want it.
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