[ederamen]

My second Oura ring (3rd gen) is ~3 years old and is currently collecting dust in a drawer because the battery lasts < 24 hrs, and If you forget to sync your data by opening the app (which can take a minute or longer of having the app open in the foreground) before it dies, it dumps all data collected since the last sync. Super frustrating.

I might be able to get it replaced if support decides to be generous, but dealing w/support is a pain, and the alternative is buying a $400 replacement every 2-3 years when the battery starts to fail.

I don't have to pay the monthly subscription - they had a deal where you could buy a third gen ring (at full price) and would get lifetime access without paying a monthly subscription. Despite that it still doesn't feel worth it to me to have yet another device I have to babysit (remember to sync with the app every day, remember to wear, remember to charge) and pay hundreds of $ to replace every 2-3 years. With the subscription cost, there's no way this product's value proposition makes sense for me.

[underyx]

I had the exact opposite experience with support, possibly the best one yet with any company.

I opened the live chat on the battery life support page and the chatbot asked (paraphrased) "Is your battery bad? Put in your email address". I put my email in and the next automated message was "Seems like your battery is underperforming, where should we send a replacement ring?"

I got my replacement a few days later.

[hakster]

Chiming in to say the same. Best support experience I’ve ever had with a company. Battery was lasting less than 3 days, talked to the bot for 2 mins and confirmation of a new ring being shipped was received a day later.

[walljm]

I had the exact same pleasant experience. I had a Gen 2 ring with battery issues, and support was fast and painless with a new ring on its way in a couple of days.

[grego61]

Same experience here. Support was effortless and new ring came quickly.

[smogg]

Same here. Got a replacement right away

[ErikBjare]

I have the same experience