[heroiccocoa]

I wish we could go back to this uncomplicated UX. I just spent literally 2 hours setting up a brand new Epson ET-2850 printer for my dad. I'm quite disgusted at how slow, bloated and disjointed the process was. The printer ships with an android app, which worked fairly well, and, on the Epson website, some Microsoft Windows software, which was one of the worst software experiences I've ever had. The Wi-Fi setup is totally disjointed on the printer, app and windows release. You enter the Wi-Fi password via the app, which should then forward it to the printer. That's fine, it's better than using the dreadful printer interface. The printer saw the right SSID right away. No confirmation was given whether it connected or not. No big deal.

The software on their website was a Windows executable .exe file that seemed outdated even 10 years ago. To complete the last few steps, the printer network connection had to be set up once again, even though I had already previously connected it. Each attempt would take around 10-20 minutes, only to fail. The network errors and troubleshooting steps were incredibly generic and unhelpful. The worst part, until that point, was that the printer shipped with outdated firmware, and I did an online firmware update via the printer itself, confirming that the printer's Internet connection had indeed already been established. Rebooting the printer did not help. It turned out that, despite only just downloading the Windows executable that same hour from the Epson website, they were shipping an old version .exe, with some bug that causes the network setup to not be detected. However, it never prompted me to update. Only after restarting the Windows computer, and then re-opening the .exe, did some update trigger, and it allowed me to finish setting through to the last step of the installer to download the rest of the bloat and let the printer appear in the list of available printers on the network on the computer.

I then did a test print via an iPad. Took about 15 seconds.