[dtaht]

We have seen small ISPs get LibreQos running in under an hour, which includes installing ubuntu. Configuring it right and getting it fully integrated with the customer management system takes longer.

We're pretty sure most of those ISPs see reduced opex from support calls.

Capex until the appearance of fq_codel (Preseem, Bequant) or cake (LibreQos, Paraqum) middleboxes was essentially infinite. Now it's pennies per subscriber and many just a get a suitable box off of ebay.

I agree btw, that how to monitor and scale is a learned thing. For example many naive operators look at "drops" as reported by CAKE as a bad thing, when it is actually needed for good congestion control.

[kortilla]

> We have seen small ISPs get LibreQos running in under an hour, which includes installing ubuntu.

Slapped together as a PoC is different than something production ready. Unless those ISPs are so small they don’t care about uptime, a single Ubuntu box in the only hot path of the network is no bueno.

> We're pretty sure most of those ISPs see reduced opex from support calls.

I highly doubt this. As someone who worked in an ISP, the things that people call their ISP for are really unrelated to the ISP (poor WiFi placement, computer loaded with malware, can’t find their WiFi password, can’t get into their gmail/bank/whatever). When Zoom sucks they don’t even think to blame their ISP, they just think zoom sucks.

There is a tiny fraction of power users who might suspect congestion, but they aren’t the type to go into ISP support for help.

> Capex until the appearance of fq_codel (Preseem, Bequant) or cake (LibreQos, Paraqum) middleboxes was essentially infinite. Now it's pennies per subscriber and many just a get a suitable box off of ebay.

These tools have been around for a while now. My point is that the ISPs that haven’t done something about this yet aren’t holding out for a cheaper capex option. They are in the mode of not wanting to change anything at all.

So this attitude that you only need to tell them “there is an open source thing you can run on an old server that will help with something that isn’t costing you money anyway” is out of touch with how most ISPs are run.

The ones that care don’t need their customers to tell them. The ones that don’t care aren’t going to do anything that requires change.

[dtaht]

The users that call less post-libreqos are the gamers & zoomers.

I am sorry you are are so down on the lack of motivations care for customer service that many ISPs have. I am thrilled by how much libreqos's customer base cares.

[davecb]

On of my _evil hidden agendas_ is making end-users aware that their ISP (Rogers, anyone?) is doing a terrible job, and someone like TekSavvy can solve their problems for them (;-))