[gavingmiller]

zendesk is 6k employees, they have general council on staff

[zer0x4d]

This is worse than Docusign. What do 6000 people at Zendesk do? It's a simple ticket management software with maybe 10 features

[isbvhodnvemrwvn]

Zendesk is not just one product, they have:

- chat stuff you can embed into your site for user support

- managed call center software

- knowledgebase management linking all the other services

- whitelabel consumer forums you can use for offloading some of the support

- a shitton of analytics

- sales CRM

- profile platform you can link to various sources of information to get info on their activity on your site, so that you can use that for support

And there is probably a few more. Sales CRM alone can be its own company.

As usual on hackernews there is a lot more to it, but you are just not exposed to it.

[MangoCoffee]

I previously worked for a mortgage software startup that attracted interest from big banks.

To ease concerns about our scalability and longevity, we move from a tiny office to an office with a lot of empty space.

This strategic move supposes signaled to prospective corporate clients that we were committed to sustaining our solution over the long term, rather than just a few years but in the end the company went out of business. so much for that.

[echoangle]

I am actually seriously interested in what people there do day to day. I’m wondering this about a lot of very large companies, I would definitely watch a documentary about that.

[j0hnyl]

If you google "Zendesk annual revenue" you will find that perhaps many of those 6000 employees are doing something after all.

[pphysch]

If it's anything like ServiceNow, they have insane feature bloat and poor overall software architecture.

[SL61]

A lot of them are probably sales and support.

[dewey]

Let me guess, you could build it over the weekend?

[teaearlgraycold]

I look at the Docusign building every day and shake my head. 20 stories of office space!

[genter]

I think paulpauper is saying the researcher that finds the vulnerability needs a lawyer.

[pphysch]

I thought the point of bug bounties was to incentivize whitehat behavior, not scare them off with legal BS. Lol.

[paulpauper]

correct