[actionablefiber]

My family (parents, siblings) are asking me "How did our T-mobile phone bill balloon so much in the past decade?" and I can point to the slow creep and the plan changes they made that (without them knowing or anyone telling them) un-grandfathered them out of a favorable promotional plan. For instance my sister needed to increase her data cap about a few months before they moved our data to unlimited. It pushed her out of the promo and now the family plan costs $35/mo extra even though her line is getting the exact same things as mine, which is still on the promo pricing.

Then I tell them they'd be better served by switching to an MVNO offering significantly better rates and they come back and tell me they're locked in for a while because they just financed new devices.

I'm souring on the ways we create systems where you have to be super savvy and walk on eggshells with how you use the service and utter the right incantations or else you get hosed.

[treyd]

> I'm souring on the ways we create systems where you have to be super savvy and walk on eggshells with how you use the service and utter the right incantations or else you get hosed.

These systems rely on intentionally leaving people in the dark to manufacture legitimacy under the guise that well-educated consumers can avoid the hidden fees and restrictions. It's the expected end state when these shady schemes are allowed to exist.

[tkluck]

Yes. It's the canonical (and, I think, original) example of a https://en.wikipedia.org/wiki/Confusopoly .