[10u152]

I used to manage a team of 12 young interns and graduates. They almost all hated emails and hated making calls. They would always default to messaging/Teams/etc. I spent a lot of time coaching people on how to make calls, why etc. It was a construction adjacent industry and sometimes it HAS To be a phonecall.

[carlosjobim]

There are rational reasons why people hate making and getting phone calls:

– Low audio quality means both participants have to repeat themselves a hundred times during a conversation. Or misunderstand what the other person said.

– Lack of visual connection makes it strange in comparison to talking to somebody in person.

– You will forget important details, with no way to recover them.

– Other people can listen in to the conversation.

– Most phone calls are unwanted, meaning that the phone ring has a negative response instinctively.

As for chat vs e-mail, I don't see any difference. They are in practice the exact same thing. Instant delivery, same method to write a reply, notifications on your device, etc.

[10u152]

You’re mostly quite right about phone calls.

But the point was the industry that I’m in runs on them because the teams you’re communicating with are in the field and supervising construction not in front of a computer.

These are young engineers who need to build experience and relationships with the site teams and text messages aren’t going to build them.