[terlisimo]

I agree.

I didn't want to add a wall of text for context :) And that was the only time I've said something like that to a client. I was not being confrontational, just telling them how it is.

I suppose my point was that there's a cost associated with increasing reliability, sometimes it's just not worth paying it. And that people will usually appreciate candor rather than vague promises or hand-wavy explanations.