[bartekrutkowski]

So you haven't purchased it from Apple but instead you've purchased it from Amazon. This may change things. In Europe you have two ways of dealing with it, either by manufacturer warranty (completely good will and on terms set by the manufacturer) or by consumer rights (warranted you by law, overruling any warranty restrictions).

Sellers often will try to steer you to use warranty as it removes their responsibility, Amazon is certainly shady here. Apple will often straight on give you a full refund or a new device (often newer model), that happened to me with quite few iPhones and MacBooks.

Know your rights.

[radicalbyte]

Amazon helped instantly however my mistake was talking to Apple. They didn't even ask if I'd spoken to the retailer. I was, at the time, focused on just getting it fixed as I needed to get the data off of it (the entire Apple + external monitors thing is also a shit-show, terrible UX, terrible design and terrible documentation).

I'll keep buying from Amazon as their support is great and prices competitive. I don't trust Apple buying from them directly.