[yesiamyourdad]

Yet the author wrote tools to do that. Part of what I thought from looking at these dashboards is that the author by their own admission[1] arbitrarily doubly prioritized customer communications over internal discussion and gave credit for doing things in the ticketing system when presumably none of the actual work takes place in the ticketing system.

I know those events were over a decade ago and I appreciate the author's willingness to reexamine their beliefs, but that's what's meant by second-order thinking. What I got from reading a few of their writings is that this is a person I probably would avoid interacting with.

[1] https://rachelbythebay.com/w/2011/11/16/onfire/