[arzke]

> Based on that you mention being able to see they're associated with someone else's account, you mean that you got a unit that was not factory reset before being given to you right? (And you can't do it yourself because they're Apple-locked for theft reasons.) Not that it got stolen and now you can't find it?

The unit was brand new, however it got somehow linked to some other iCloud account the second I connected it to my phone (which is not an iPhone). Well, the message I got indicated "You cannot use FindMy because the Airpods are linked to another iCloud account" or something like that.

I discussed with the same employee who helped me initially. They called a couple of their colleagues, and because nobody there could do anything to solve the issue, they gave me a phone number telling me this was the only option left.

It was clear to Apple there was an issue on their side, and that they needed to provide a solution. This has never been disputed.

> Either way, they have an obligation to meet the claims put out in marketing statements, including features like FindMy since they say on the website it can do that.

Absolutely, and I made sure to remind them this.

> If you've exhausted the easy options, you can always take it to something like small claims and get at least a refund that way.

Indeed, that could be an option. I just gave up as I was exhausted from spending over 10 hours just for this. At some point, it wasn't worth the effort anymore. But maybe this is what they are expecting us to do.