[cade]

The short story is that Good Enough has put a handful of (hopefully) delightful things into the world: https://goodenough.us/

Putting things into the world means getting emails. Being a team means juggling said emails about things amongst several people.

Enter the Shared Fastmail Account.

"Oh! A new email. Click. Oh, this isn’t really for me. Mark as unread. Or did someone else already read this, mark as unread, and think it was for me? I guess I will go talk to..." And, you know, two dozen variations on that theme. It sucked as a way to work together.

  what benefits does this provide over something like Slack or Discord for small teams?

We use Slack at Good Enough. It’s nifty. We even have a Jelly + Slack integration (and we use that too)! That said, the problem I described isn’t really solved by Slack. (Maybe Discord if you’re in a space that can funnel interactions there, but obviously there’s a lot of businesses who aren’t, and there’s a lot of drawbacks to using Discord as your only communication medium.)

Email is still widely used and wildly useful. We think being able to collaborate on emails as a team, with clear expectations about who is handling what and visibility on all the back and forth, is really helpful. We’ve been using it to scratch our own itch from day one, and we suspect it will be of interest to others as well!

Let me know if any of that didn’t make sense or you have any other questions.

[hi_hi]

Thank you for the detailed reply.

I now understand how this is specific to solving the problems of a shared email inbox. This isn't a problem I've had to deal with before, but indeed it appears to be a sufficiently painful problem to solve for.

I wish you the best of luck, and continue the good fight to simplify.