[HardlyMatters]

With his first sentence, "I’m gearing up, like some kind of power washer, to spray new productized services into our operations group so they can SOP those services at scale." the author reveals his arrogance and poor communications ability.

First, a power washer is a violent device that strips the surface from its target. It's not something that you aim at people or animals. He needs a very different simile, maybe spreading seeds.

Second, must he speak only in non-English jargon? When did the acronym SOP become a verb? Does he want his Operations group to just "SOP" everything? Does he not want the group to do what we once called "kaizen", continuously improving upon the standard procedures?

His notions of how to delegate may be fine, but in my organization I'd want somebody other than him to be in charge of it.