[mark_and_sweep]

Lately, the user experience has gotten much worse for Windows users: In July they removed the ability to download content for offline viewing. So everyone who wants to watch content while travelling, for example, has no other option but to use a competitor like Prime Video.

I would also like to point out that those "savings on infrastructure costs" seemingly do not benefit their users: They have repeatedly increased prices over the past few years.

I'm also unsure whether they are using their competitive advantage properly. Anecdotally, it used to be that almost everyone I knew was only streaming on Netflix. These days, the streaming services that people use seem much more diverse.