[evnsio]

> Humans aren't great at incident response, and we all hate waking up at 2am to resolve an issue.

Agree that most people hate being woken at 2am, but disagree that humans aren't great at incident response. Speaking generally, I think we're about as good as it gets when it comes to adaptability and the kind reasoning that's necessary to investigate complex issues.

That said, I also think AI can play a massive role aiding humans, especially in undifferentiated tasks like checking deployments, code changes, past incidents, and when it comes to spotting patterns.

IMO the sweet spot is going to come from highly ergonomic AI products that enable collaborative incident response, rather AI incident management or any other marketing BS.

[serious_angel]

Frankly, the whole phrase quoted sounds like a personal issue. If it is, let's hope they'll manage it, and get a proper sleep.

[wkat4242]

The thing is, nobody needs to be woken up at 2am at Meta. They're big enough to have a follow the sun model where they rotate support around the world. They have a footprint almost everywhere.