[sirspacey]

Could be summarized, from a tech POV as:

The concept that the customer is the expert on requirements and it is the job of the tech vendor to implement them as failed, wholesale, and the failure is growing non-linearly in a relatively short period of time.

It’s time to abandon the fiction that SWEs are order takers.

We need engineers to redesign operations, not merely implement what aging employees know how to do.