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Metricon | 1 year ago
What Amazon appears to have done here is use a transformers based neural network (aka LLM) to translate natural language into symbolic logic rules which are collectively used together in what could be identified as an Expert System.
Full Circle. Hilarious.
For reference to those on the younger side: The Computer Chronicles (1984) https://www.youtube.com/watch?v=_S3m0V_ZF_Q
nl|1 year ago
The problem with expert systems (and most KG-type applications) has always been that translating unconstrained natural language into the system requires human-level intelligence.
It's been completely obvious that LLMs are a technology that let us bridge that gap for years, and many of the best applications of LLMs are doing exactly that (eg code generation)
Metricon|1 year ago
I do feel that the introduction of generative neural network models in both natural language and multi-media creation has been a tremendous boon for the advancement of AI, it just amuses me to see that which was old is new again.
Animats|1 year ago
This sounds like is a fix for a very specific problem. An airline chatbot told a customer that some ticket was exchangeable. The airline claimed it wasn't. The case went to court. The court ruled that the chatbot was acting as an agent of the airline, and so ordinary rules of principal-agent law applied. The airline was stuck with the consequence of their chatbot's decision.[1]
Now, if you could reduce the Internal Revenue Code to rules in this way, you'd have something.
[1] https://www.bbc.com/travel/article/20240222-air-canada-chatb...