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jonathanyc | 1 year ago

The vast majority of the scam or spam texts I receive come from one provider: Bandwidth (https://www.bandwidth.com/). They technically allow you to report phone numbers (https://www.bandwidth.com/legal/report-a-phone-number/) but most of the time they close my requests claiming that even though the user is obviously running a pig butchering scam (https://en.wikipedia.org/wiki/Pig_butchering_scam), they haven't said anything that is technically illegal yet.

Once I reported some obviously fake collections calls; they kept calling me and saying that I needed to respond to a "pending matter" otherwise it would be "escalated." Bandwidth claimed this wasn't abuse and was a legitimate collections business.

To me they're just a nuisance, but the elderly and other vulnerable people have lost their entire retirement savings to these kinds of scams (https://www.propublica.org/article/whats-a-pig-butchering-sc...). It's not good that Bandwidth is abetting this.

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