You make the rule such that if you can sign up for a service on a website you can also cancel it said website. Now your hypothetical landscaping company is safe
Are they? A very basic website can easily have a form you can fill to sign up and all it does on the back end is send an email with the info to the proprietors. Even a generic mailto: or tel: link arguably makes it possible to sign up via the website, if tapping the link on your phone to send a message can directly result in a signup. To do the same thing for cancellations you'd have trouble avoiding the need for customer accounts to sign in and connect to a database to list what services they're currently subscribed to etc.
Otherwise people who signed up under the wife's name may try to cancel under the husband's name and you don't know who they are, neighbors who don't like the racket from the equipment see your website on the trucks and try to cancel the service even though they're not the customer because you have no authentication, people want to cancel because they've moved and give you their new address instead of the one they're subscribed under, people make ambiguous or incomplete requests and you don't know what they're asking to do. But if you have to contact them to clarify you're not satisfying the requirement that they can cancel via the website.
A local business with a simple email form isn't going to sign you up without calling you to get more information and make sure you're a real person. That's already setting a precedent that you call them to cancel.
AnthonyMouse|1 year ago
Otherwise people who signed up under the wife's name may try to cancel under the husband's name and you don't know who they are, neighbors who don't like the racket from the equipment see your website on the trucks and try to cancel the service even though they're not the customer because you have no authentication, people want to cancel because they've moved and give you their new address instead of the one they're subscribed under, people make ambiguous or incomplete requests and you don't know what they're asking to do. But if you have to contact them to clarify you're not satisfying the requirement that they can cancel via the website.
foobarchu|1 year ago
account42|1 year ago