[atlasduo]

User account is an interface between a User and a system one interacts with. If you book a flight, a user is created - no way around that. So, what you essentially demand is to NOT provide you with a user interface to interact with the system. Instead, you would resort to interface through online/offline/phone support.

Your demand boils down to having less options to do actions with the business. Options that already exist and come out of the box.

Having an account is not as scary once you realize what it is and what it represents.

[shever73]

> So, what you essentially demand is to NOT provide you with a user interface to interact with the system.

No, I’m requesting, or demanding if you prefer, the choice. An account is a user convenience, not a business necessity. I’m asking why it is reasonable to force customers to create an account to book a flight?