It's true and horrifying at the same time. I find similar disregard to customers in other traditional innovations as well like credit cards and their rewards, not at all beneficial to the average user, similarly insurance products that keep finding ways to increase your premium with add-ons and riders in every unimaginably creative ways that doesn't serve the customer any value just confuses people and prompts them to hire advisors and pay them. Take the microwave ovens and refrigerators with full on PCs with WiFi inside them serving nothing useful just more mild convenience I suppose and more price. And take Software like windows, that keeps pushing higher hardware requirements forcing users to upgrade hardware and its just everywhere in our lives not just the internet now. Take tax filing portals, Real estate agents and many other domains where you will find similar wrongdoing. The Internet is just the part of our lives that we spend so much time these days that it's seems to be just out there.
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