[lgbr]

> The tl;dr here is they also don't want to have to pay to outsource their support staff, so they're paying openai or someone else instead.

I don't think that's the right lens to view this in. Germany in particular is a very difficult market to provide customer service in, given that German-language skills outside of the high-wage DACH region is non-existent, when you compare it to the English speaking market that often relies on the acceptably-accented Phillipine region. If you want to provide customer service in Germany, it's not simply that firms aren't willing to pay enough to hire customer support staff, it's that the pool of people who could work in this field just don't exist in large enough numbers.

By introducing agentic AI to solve some number of support questions you offer patients service that you just otherwise simply couldn't.