I've had (presumably the fraud department of) AmEx ring me and ask for personal verification details over the phone before they'll even speak to me about ANY details (even just if this is ringing about fraud etc, or how urgent the phone call is), on more than one occasion.
Even though I was pretty confident it was a legitimate call (typically an email notification arrives from them about some odd activity at the same time, or it's whilst I'm making a payment), I decline because surely this is exactly the same as what scammers would do?
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