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MrDunham | 1 year ago

Adding to the article:

I seriously HATE magic links. My email inbox is barely better a social network's time suck. Lots of urgent, little important, wrecks any flow I had.

Forcing me into my inbox is highly likely to cause me to forget about the reason I was there (to get into your app). Or, at best, it slows me way down and nearly always breaks my flow.

Perhaps this is acceptable for the security boost (?) for the average user, but man, when I get forced into magic links I sometimes just abandon the app altogether.

Disclaimer: 1. I have/pay for a password manager, which helps with the forgotten password problem a lot. It also allows me to have extremely hard-to-crack passwords.

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digging|1 year ago

Totally agreed - a correctly used password manager is many, many times easier and faster to use than so-called magic links. It's not even a contest.

I'd even say magic link emails border on misuse of email; they're a fundamentally different form of communication from all other uses of email. It's not easy on neurodivergent brains to deal with that combination of pollution (magic links in my inbox) and distraction (actual emails in my face when I'm trying to log in and was not trying to check my email). Protonmail's client could really make my day if they found a way to reliably separate those 2 channels so I didn't have to even open my inbox to get login codes/links.

What I don't understand is why I've never been prompted to use a password manager by any site with a signup flow. It seems easier to normalize their use through messaging than keep acting like passwords are supposed to be something you consciously remember. Nobody should remember their passwords, except for maybe 2-3. But now we're moving toward a world where login just means more friction and less control instead...

Uvix|1 year ago

Trying to explain to users of an unrelated site how to use a password manager sounds like a support nightmare.

8organicbits|1 year ago

Magic links breaking my flow is my top issue as well. My inbox is distracting: don't send me there. One affordance I've seen was a site that detected I was using gmail and crafted a link like https://mail.google.com/mail/u/0/#search/example.com, which brought me directly to the email I needed, while hiding everything else. I think it did a MX lookup to guess my provider.

I wish magic links would go away, but if they need to stay, that approach was the least terrible.

MrDunham|1 year ago

Good point! I've seen this search link setup before and it was... somewhat palatable. Still more bad than good but at least better UX.

babyent|1 year ago

I use magic links for my enterprise application. In my humble opinion I believe magic links are fine.

Almost everyone outside of some HN users use email regularly. They have it open on a second monitor and it is an important part of their workflow.

If their companies are not super tech savvy and not using SSO, the users probably at least have a company email address they’re logged into.

I don’t think it’s worth over optimizing for a small percentage of users. Worst case scenario you need to contact support.

99% of enterprise users will be fine with magic links, compared to dealing with people who use horribly weak passwords. Most of them seem to prefer them to passwords.

SSO is always best option if available but magic links are definitely second.