Follow the same steps for callers whose voice you don't recognize, before giving any financial information or reading any codes, call the person back using a verifiable good number.
There are some idiotic banks now using "voice verification" such that capturing your voice may be of value to fraudsters.
Unfortunately it's generally impossible to get your bank to stop using insecure authentication mechanisms except by changing banks, and good luck with that because it sure seems like practically all banks can eventually be convinced to give away your funds to someone with your personal information and the ability to sim swap you.
IG_Semmelweiss|1 year ago
" When lost in the jungle, stop, and make yourself a tea "
This applies when someone is telling you that you are in the process of being scammed.
ksenzee|1 year ago
shkkmo|1 year ago
nullc|1 year ago
Unfortunately it's generally impossible to get your bank to stop using insecure authentication mechanisms except by changing banks, and good luck with that because it sure seems like practically all banks can eventually be convinced to give away your funds to someone with your personal information and the ability to sim swap you.