[rezistik]

In all of your examples you're working at a company, ideally the person running the company had that domain expertise.

[ako]

No, the person running the company has expertise running companies. Customer understanding lies with designers, analysts, product owners, product management, but also sales: what is the pain we’re addressing, how can ensure the customers really understands the consequences of not addressing the pain, how can we ensure the customer sees our product is the best to address their pain.